TERMS & CONDITIONS
To assist us in ensuring the success of your event, we would appreciate your attention to the following details:
Confirmation
Confirmation of your booking must received within 10 days of making tentative booking or 5 days before the date of the event, whichever comes first, followed by deposit payment. Should ZCC Pty Ltd fail to receive confirmation within the given time, every effort will be made to contact the client prior to releasing the booking, which ZCC Pty Ltd reserves the rights to do.
Deposit
A deposit is required to confirm and secure all events within the 10 days of making confirm booking or 5 days before the date of the event, whichever comes first. The deposit is 50% of total sale price. This deposit will credit to your account. Should ZCC Pty Ltd fail to receive your deposit within the given time, every effort will be made to contact the client prior to releasing the booking, which ZCC Pty Ltd reserve the right to do.
Cancellation policy
In case of an event or service, being cancelled the following terms are applicable – All cancellations must be advice in writing. Below are the cancellation fees applicable following cancellation of a confirmed event or service:
- 25% cancellation fee - Cancellation of booking one month prior to the event/service
- 50% cancellation fee – Cancellation of booking one week prior to the event/service
- 75% cancellation fee – Cancellation of booking up to 48 hours prior to the event/service
Guaranteed number of guest
The guaranteed number of guests attending your event or service is required by 10.00am, three working days prior to the event or service taking place. Charges will be based on these minimum numbers or the actual attendance, whichever is greater. Should your final attendance reduce by 20% or more from the original quoted attendance additional charges may apply.
Final Details
To ensure your requirements are met, it is necessary for us to have a 14 days notice of your event / service schedule and menu selection.
Extended event or service
The organiser agrees to begin the event or service and finish the event or service at the scheduled time. In the event that the event or service should continue beyond the agreed finishing time and the chef and/or service staff are required to stay back in order to deliver success of the event/service, ZCC Pty Ltd reserve the right to charge client extra fee to compensate on the labour.
PRIVACY
To help our chefs meet your requirements, we may ask you for limited
personal information upon registration for our services. This information
may include (but is not limited to) personal and demographic information,
food preferences and dietary requirements. We respect your privacy and
will ensure no possibility of unauthorised use of personal information.
How do we use your voluntary information?
We use the information you provide to us to help better manage your account and meet your needs for the success of your event or service. For example, your chef may use information about your food preferences and dietary requirements to develop a tailored menu for you. Your information is extremely confidential and is never sold or shared with third parties.